Tracking down an order
A: Excuse me, I’m sorry to trouble you. My name is Susan Ransom, and I have placed several orders with you company.
B: Yes, Mr. Ransom? This is Karl Miller. How may I help you?
A: Well, I wonder if you could track an order I placed with you last month. It hasn’t arrived yet.
B: Certainly, Ms. Ransom. Do you have an order number?

追查一笔订单
A：对不起，麻烦你了。我叫苏珊·兰森，我在你们公司订过几笔货。
B：什么事，兰森女士？我叫卡尔·米勒。我能为您做什么？
A：是这样，不知道你们能否帮我查一笔我上个月和你们订的货。这批货到现在还没有到。
B：当然可以，兰森女士。您有订单号吗？

(Source: wwenglish.com)

With a very upset customer
A: This is the last time I’m using your company. I have never seen so much disorganization!
B: I do apologize, Mr. Kane. There is really no excuse for this. But I assure you this will not happen again! We have spoken to the salespeople involved.
A: That’s not good enough! I just don’t trust your company to take care of business in an orderly fashion.
B: You have every right to be upset, Mr. Kane, but I do hope you’ll reconsider.

面对气愤的顾客
A：这是我最后一次和你们公司打交道。我从未见过如此的杂乱无章。
B：实在对不起，凯恩先生。的确不应如此。我们已经找有关的销售人员谈过了。
A：这不够，我就是不相信你们公司能井井有条地做事。
B：您发火是有充分理由的，凯恩先生，但我也真诚希望您能重新考虑。

(Source: wwenglish.com)

After helping a customer
A: Well, I hope that answers your questions, Mr. Gardiner. Here’s your printout.
B: Thanks a lot! I really appreciate your assistance.
A: You’re very welcome, Mr. Gardiner. I’m glad I was able to help. Please call if you have any more questions.
B: I will. Thanks again!

帮助顾客之后
A：好了，我希望这能回答您的问题，加蒂那先生。这是您的打印材料。
B：谢谢。非常感谢你的帮助。
A：不用谢，加蒂那先生。能帮助您我很高兴。再有问题请打电话给我。
B：我会的。再次感谢。

(Source: wwenglish.com)